Weekly to fortnightly

Briefings

Briefings are sharper, single-question pieces between 1,200 and 2,500 words. Published weekly to fortnightly.

2 May 2026BriefingMember

Morgan Stanley's evaluation framework, from 7,000 questions to 100,000 documents

Morgan Stanley shipped two assistants in eighteen months. The visible artefact in both cases was the model. The invisible artefact, the part that decided whether the rollouts compounded, was the evaluation harness underneath.

4 min readEvaluation & Observability Case Studies Governance & Risk

2 May 2026BriefingMember

The Klarna walkback, what discipline gap looked like in numbers

In February 2024 Klarna announced an AI assistant doing the work of 700 agents. Eighteen months later it was rehiring humans. The numbers in between are a teaching case for the applied layer.

4 min readCase Studies Operating Models Governance & Risk